Privacy and personal information
We explain here how our store handles personal information when you browse, place an order, subscribe or contact us. Where applicable, we handle it in accordance with the Australian Privacy Act 1988 and Australian Privacy Principles. You may contact us about this policy using the details below.
Information we collect
Information you provide may include your name, email, phone, billing and delivery addresses, order and communication details, and preferences. Payment information is handled by the payment provider through checkout; we receive transaction status and related order details. Our technology may also collect device, browser, approximate location, cookie and usage information, including pages viewed and interactions.
Why we use and share it
We use information to process and deliver orders, take payment, handle returns, respond to enquiries, maintain security, prevent fraud, meet legal obligations and improve the store. If you consent or the law otherwise permits, we may send marketing; you can unsubscribe using the link in an email or contact us. We may disclose necessary information to our commerce platform, payment processors, delivery carriers, technology and support providers, professional advisers and authorities where required by law. These providers use it to perform their services or meet their own legal obligations.
Cookies, analytics and advertising
Cookies and similar technologies can support checkout, remember preferences, measure site use and help protect the store. If analytics or advertising services such as Google Ads are enabled, they may use device or interaction data to measure campaigns and personalise advertising, subject to applicable choices and law. You can manage cookies through your browser and any choices presented on the site; disabling some cookies can affect checkout or other functions.
Retention, security and overseas access
We retain personal information for as long as reasonably needed for the purposes above, dispute resolution, records and legal obligations, then delete or de-identify it where appropriate. We use reasonable technical and organisational safeguards, though no transmission or storage system is completely secure. Our platform or service providers may process or store data outside Australia; where Australian privacy law applies, we take reasonable steps required for overseas disclosures.
Access, correction and complaints
Contact us to request access to or correction of your personal information, withdraw marketing consent or raise a privacy concern. Describe the information or issue and provide enough detail to identify the relevant record; we may need to verify your identity. We will consider and respond within a reasonable period. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au about an applicable privacy complaint.
Email: support@glasshousecandle.com
Phone: +61 8 6665 6145
Address: 609 Alpine Street, Bald Hills QLD 4036, Australia
Hours: Monday to Friday, 9:00 am–5:00 pm, Brisbane local time.