Delivery within Australia
Standard shipping is free for orders delivered within Australia. Orders are usually processed in 1–2 business days, followed by an estimated 2–5 business days in transit. Allow approximately 3–7 business days in total. Business days exclude weekends and public holidays. These are estimates rather than guaranteed delivery dates.
Dispatch and tracking
After dispatch we will send available tracking details to the contact address supplied with your order. Use the carrier’s tracking page to follow progress. Some items may travel separately; if an order is split, check each tracking update before contacting us about a missing parcel.
Addresses, delays and damage
Check the delivery address before placing your order. If you notice an error, contact us promptly with your order number and corrected details; we will try to help, but a change may not be possible after dispatch. If tracking stalls, delivery is late, or a parcel arrives damaged or incomplete, contact us with your order number, tracking details and, where helpful, photographs. We will investigate with the carrier and explain the next steps. Statutory consumer rights continue to apply.
Delivery assistance
Email: support@glasshousecandle.com
Phone: +61 8 6665 6145
Address: 609 Alpine Street, Bald Hills QLD 4036, Australia
Hours: Monday to Friday, 9:00 am–5:00 pm, Brisbane local time.